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Frequently Asked Questions

Find answers to common questions regarding NobleDentist.

Frequently Asked Questions

Please click on Contact Us with questions not addressed within the Frequently Asked Questions or elsewhere on the NobleDentist website.

Why are NobleDentist fees much less than usual dental fees?

I need to attend a dentist immediately. Can I attend before receiving a membership card?

Is there a waiting period? When can I utilise my NobleDentist Membership?

I attended my dentist recently. Can I still join NobleDentist and visit a participating dentist?

Is NobleDentist membership considered private health insurance?

How is NobleDentist different from dental health insurance?

I have dental health insurance. Can it be used together with NobleDentist?

How do I join and pay for NobleDentist membership?

What do I pay and to whom? How long is the membership period?

Do I have to visit a particular dentist? And how do I find a participating dentist and their contact details?

What steps are taken to ensure that each participating dentist is a quality provider?

How do I contact NobleDentist?

Where and when do I receive my membership card/s?

How does NobleDentist make money?

What savings are offered for cosmetic dentistry?

Are any of participating dentists actually specialists (i.e. orthodontist or endodontist)?

Can I make installments towards paying my membership fee?

Can I obtain a refund after purchasing a membership?

I have lost my membership card/s. What can I do?

Is my credit card automatically charged when it is time to renew my membership?

Answers

Why are NobleDentist fees much less than usual dental fees?

There are several reasons that NobleDentist fees are much less than usual dental fees.

  1. NobleDentist refers thousands of members to participating dentists throughout Australia. Dentists therefore save money on advertising to attract patients. And can then pass on savings to members.
  2. Dentists have appointment slots that do not get filled by patients each week – so, better that the dentist has members fill those slots even though it is for lesser fees.
  3. NobleDentist refers thousands of members to participating dentists throughout Australia. Dentists are therefore willing to treat our members for more affordable fees.
  4. Many dentists realise that high dental fees are detracting people from visiting dentists. They therefore feel it is prudent to be apart of NobleDentist and assist people to save money on their treatment.

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I need to attend a dentist immediately. Can I attend before receiving a membership card?

Yes. Firstly, telephone NobleDentist letting us know that you need to attend a participating dentist as soon as possible. Simply join over the telephone with your Visa or MasterCard. Secondly, go ahead and make an appointment with a participating dentist. Thirdly, telephone NobleDentist with your appointment time and the participating dental practice where you have made the appointment. A NobleDentist consultant will contact that practice with the necessary details and confirm that you are a member of NobleDentist despite you attending without a membership card for this appointment.

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Is there a waiting period? When can I utilise my NobleDentist Membership?

There are no waiting periods. Once you have made payment and received your membership card/s, you can receive dental treatment.

If NobleDentist receives your application and payment before 4pm (Brisbane Time) between Monday and Friday your membership card/s are processed and posted to you the same day. Your membership card/s will be posted to you on the next business day in the event you have joined after 4pm (Brisbane Time) on a business day, on the weekend, or on a public holiday. Membership card/s are posted from Brisbane to the address listed in your application. So, it generally takes 1 - 3 business days to reach you depending on which city you reside.

Paying with your Visa or MasterCard ensures that processing is very fast. If you pay with a money order, your membership card/s are processed and posted to you the day NobleDentist receives the money order. Paying NobleDentist via internet banking usually requires an extra 24 hours until processing can begin as we wait until funds appear in the NobleDentist bank account. Processing your membership if you pay with cheque will require more time as we wait until the funds clear into the NobleDentist bank account.

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I attended my dentist recently. Can I still join NobleDentist and visit a participating dentist?

Yes. NobleDentist recommends that you collect any recent x-rays taken by your dentist (if recent x-rays were taken by your dentist) and bring the x-rays to your appointment with a participating dentist. This will save you having to take x-rays again. Also bring the treatment plan (i.e. details of treatment you require) recommended to you by your dentist to your appointment with a participating dentist.

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Is NobleDentist membership considered private health insurance?

NobleDentist membership is NOT insurance. NobleDentist is a dental plan that entitles members to heavily reduced dental fees. It is an innovative method designed to assist individuals, couples, and families to save money on dental treatment.

Dental plans are very common in America and other parts of the world because unlike insurance you do not have to pay monthly premiums for the rest of your life. You can become a member of NobleDentist when you and your family need to visit the dentist. The membership fee is paid once unless you decide to join again and members are covered for 2 years. The membership fee is also incredibly affordable compared with insurance.

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How is NobleDentist different from dental health insurance?

There are several major ways that NobleDentist differs from dental health insurance.

  1. Membership with NobleDentist is incredibly affordable. Insurance premiums are expensive and constantly rising. Can be over $1000 a year.
  2. Members of NobleDentist can receive dental treatment immediately. Dental insurance usually has a 2 - 12 month waiting period.
  3. Membership with NobleDentist covers any dental treatment within the expertise of participating dentists. Dental insurance may not cover root canal treatment, crowns, bridge, wisdom teeth, dentures, and other dental treatment.
  4. Members of NobleDentist are covered for major dental treatment immediately. Dental insurance usually has a 12 month waiting period for major dental work.

  5. Membership with NobleDentist covers cosmetic dentistry. Dental insurance does not cover cosmetic dentistry.
  6. Members of NobleDentist can use their membership as much as they wish. Dental insurance has annual limits - only covers a certain amount of your dental fees.
  7. NobleDentist provides a 90 day money back guarantee if you're dissatisfied.

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I have dental health insurance. Can it be used together with NobleDentist?

Yes. Members can use their dental health insurance together with their NobleDentist membership and benefit significantly.

  1. Members of NobleDentist may wish to use their membership with their dental health insurance in order to make dental fees for themselves and their family more affordable. This is demonstrated in example 4 on the NobleDentist Homepage.
  2. Members of NobleDentist may wish to use their membership for treatment that is not covered by their dental health insurance such as cosmetic dentistry.
  3. Members of NobleDentist may wish to use their membership when their level of health insurance coverage does not cover treatment they require such as any major dental work.
  4. Members of NobleDentist may wish to use their membership with their dental insurance when there are waiting periods or annual limits restricting them from obtaining treatment.

Please Note: If you are member of NobleDentist and also a member of Medibank Private / MBF and the practice you wish to attend is a Medibank Private Members Choice Practice / MBF MemberCare Provider then you must choose to use either your dental health insurance or your NobleDentist membership.

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How do I join and pay for NobleDentist membership?

There are several ways to join and pay for NobleDentist membership.

  1. You can join by completing an online application with your Visa or MasterCard.
  2. You can join over the telephone with your Visa or MasterCard.
  3. You can fax a completed application to NobleDentist with your Visa or MasterCard details.
  4. You can conduct a direct deposit using internet banking or by visiting a National Australia Bank branch. Afterwards, you simply complete the application process by posting or faxing a completed application to NobleDentist.
  5. You can post a completed application to NobleDentist with a cheque, money order, Visa, or MasterCard details.

Simply click on Become a Member to peruse payment options.

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What do I pay and to whom? How long is the membership period?

You pay $99.95 for an individual membership and $149.95 for a couple or family membership. This payment is made once and membership is for 2 years - you may choose to renew your membership after the 2 years. Membership fees are paid to NobleDentist. Payment for dental treatment is made directly to the relevant participating dentist you and your family attend for dental treatment.

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Do I have to visit a particular dentist? And how do I find a participating dentist and their contact details?

You are not obligated to use a specific dentist but you must choose a participating dentist in order to take advantage of the reduced dental fees. You are free to use any participating dentist regardless of the postcode, town, city or state.

To find a list of participating dentists simply click on Find Dentists. You will find a list of participating dentists categorised by city and their contact details.

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What steps are taken to ensure that each participating dentist is a quality provider?

Each participating dentist is subject to a screening process to ensure that they have the necessary qualifications to practice dentistry in the relevant state in Australia. Each participating dentist is also required to have a certificate of general registration and hold a current provider number.

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How do I contact NobleDentist?

You can email, fax, telephone, and post NobleDentist. Email can be sent to NobleDentist 24 hours a day, 7 days a week. Simply click on Contact Us for more details on contacting NobleDentist.

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Where and when do I receive my membership card/s?

If NobleDentist receives your application and payment before 4pm (Brisbane time) between Monday and Friday your membership card/s are processed and posted to you the same day. Your membership card/s will be posted to you on the next business day in the event you have joined after 4pm (Brisbane Time) on a business day, on the weekend, or on a public holiday. Membership card/s are posted from Brisbane to the address listed in your application. So, it generally takes 1 - 3 business days to reach you depending on which city you reside.

Paying with your Visa or MasterCard ensures that processing is very fast. If you pay with a money order, your membership card/s are processed and posted to you the day NobleDentist receives the money order. Paying NobleDentist via internet banking usually requires an extra 24 hours until processing can begin as we wait until funds appear in the NobleDentist bank account. Processing your membership if you pay with cheque will require more time as we wait until the funds clear into the NobleDentist bank account.

Please click on Contact Us with any queries regarding the processing of your membership.

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How does NobleDentist make money?

NobleDentist makes money from membership fees. NobleDentist does not receive any monetary incentive, commission, or other kind of financial gain from the dental treatment you receive.

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What savings are offered for cosmetic dentistry?

If you wish to get cosmetic treatment then joining NobleDentist would be incredibly beneficial considering the expense for cosmetic treatment. The dental fees are reduced by 15% to 55% depending on exactly what cosmetic treatment you require. You will certainly save a substantial amount on dental fees and still have plenty time on your membership for future dental treatment you may wish to receive.

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Are any of participating dentists actually specialists (i.e. orthodontist or endodontist)?

Most participating dentists can assist members with general and cosmetic dentistry. There are no specialists currently involved with NobleDentist. Though some participating dentists can perform orthodontic work. To find out more, you can simply peruse the list of participating dentists in your city and contact them directly to enquire the extent of orthodontic work they do perform.

NobleDentist does intend to include orthodontists and other specialists in the future.

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Can I make installments towards paying my membership fee?

The membership fee must be paid in full and upfront in order to become a member. NobleDentist strives to deliver a quality service to members at a very affordable price. Accepting payments on a monthly basis would increase the cost of processing and would make memberships more expensive.

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Can I obtain a refund after purchasing a membership?

Yes. NobleDentist has a 90-day money back guarantee. Simply email NobleDentist that you would like a refund, let us know your reasons, the participating dentist you attended, and return your membership card/s to NobleDentist, PO Box 2088, Tingalpa QLD 4173. Your refund will be processed within 5 - 10 business days of you returning your membership card/s.

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I have lost my membership card/s. What can I do?

Simply email, fax, or telephone NobleDentist alerting a consultant to a lost membership card/s. Your original membership card/s will be cancelled and you will be issued with a new membership card/s. This will take roughly 5 - 10 business days. The first replacement card/s is done without charge. A service fee will be charged for any further requests for a replacement membership card/s during the same membership period.

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Is my credit card automatically charged when it is time to renew my membership?

No. NobleDentist will let you know before your membership expires that it is time to renew your membership. It is then up to you to renew your membership. You can simply join again by using one of methods found by clicking on Become a Member.

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Please click on Contact Us with any questions not addressed within the Frequently Asked Questions or elsewhere on the NobleDentist website.

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NobleDentist Membership is NOT insurance. NobleDentist is a dental plan that entitles members to 15% to 55% off dentist fees. NobleDentist does not make payments to a participating dentist. Members receive a reduction from a participating dentist in accordance with the NobleDentist fee schedule. NobleDentist members pay a participating dentist directly for dental services.

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